Terms and Conditions

Well here we are at the terms and conditions page and if you are reading this you are either very curious, or you may have a problem and are looking to find a way to resolve it. If you fall into the latter category, let us assure you we are all on the same team. People aren’t perfect and life happens. We are here to help so let’s work together to resolve any issues.

Important Note

Andrew, our Founder and Director Says:

“If you have an issue with one of our products or services please don’t be rude to any member of my team here at Mallard Design. I will not allow the wonderful people who work with me to endure any form of abuse or be subjected to any kind of abusive behaviour, verbal or otherwise. Be polite and you can be assured we will all bend over backwards to resolve whatever issue you may have.“

Use of this Website

Use of this website and any purchases through Mallard Design are governed by the Terms and Conditions as detailed on this page. By browsing and using this website, you are agreeing to be subject to these terms and conditions.

Wood and Leather Products

Most items in the home now are made from uniform materials like plastics, composites, laminates and other materials which all perform in a uniform way. These materials are used because their properties are fixed and they can be used in automated manufacturing to produce fixed, identical items many, many thousands of times over.

Products made from wood and leather are not uniform. In wood knots, grain patterns, colour variations and texture can all be subtly different even though the material is named as this wood or that wood. Likewise leather described as hide or skin can have its own subtle colour variations, grain differences, can have scratches and scars and again may have subtle variations in texture.

All of these variations we embrace and it is what makes our pieces unique. It is because we understand these variations that as experienced craftspeople we are able to work with the material as it presents to us and use these differences in material to produce a quality piece to the highest standards.

Ordering

No contract for the sale of any product will exist between you and Mallard Design, until you receive a confirmation email.
This email will detail products ordered, payment method and cost. You must check that all details are correct and contact us as soon as possible if they are not.

All orders are subject to availability. We make every effort to ensure all products are held in stock, meaning that excluding very busy times such as the run up to Christmas you should receive your order within 7 days.

If during busy periods, such as the run up to Christmas, if there is going to be a delay in delivering your order we will let you know immediately.
ALL orders are shipped by Royal Mail / Courier and a signature will be required on delivery.
We try our hardest to represent our products honestly, but all of our products are made from nature materials and so the product you receive may differ slightly from the product in the photograph in the shop.

Payment

Prices shown are in UK sterling.

Prices are current at the time of display and are subject to variation without notice.

We do not store credit card details and your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted.

Lifetime guarantee (Resurfacing)

Lifetime resurfacing is offered on all chopping boards. If after years of heavy use your board has deep scratches then simply contact us, with your order details, and we will guide you though the process to return the board to us. Resurfacing a board may take a week or two to complete depending on how heavy the damage is to the board. Please also remember our resurfacing service will almost certainly result in a reduction in the overall thickness of your board.

To take advantage of our resurfacing service all you will need to do is cover the cost of shipping the board to us and returning it to you and we’ll take care of the rest. We will advise you of these costs when you contact us to request our resurfacing service.

Please note our resurfacing service does not cover the cost of damage to a board because it has been through a dishwasher cleaning cycle. The damage to the board in these circumstances are more than likely going to be too much to repair.

Lifetime resurfacing is offered on all chopping boards. If after years of heavy use your board has deep scratches then simply contact us, with your order details, and we will guide you though the process to return the board to us. Resurfacing will take 1-2 weeks and the board will be returned to you looking brand new. You’ll just need to cover the shipping costs and we’ll take care of the rest. We offer a lifetime resurfacing service on all our boards. If at anytime your board becomes heavily scratched or worn then contact us and we will guide you through the process of returning your board to us. To resurface a board may take a week or two to complete and depending on how heavy the damage is to the board, our resurfacing service may result in a reduction in the overall board thickness. To make use of our resurfacing service, you, the customer will need to bear the cost of shipping the board back to us and the cost of us returning the board to you. We will advise you of these costs when you contact us to request our resurfacing service. Please not our resurfacing service does not cover the cost of damage to a board because it has been through a dishwasher cleaning cycle. The damage to the board in this circumstance is likely to be too much to repair.

Intellectual properties rights and rights to use

All product designs, images, text, design and graphics on this website are owned Mallard Design. The intellectual property may not be copied, transmitted, published, stored, reproduced, or altered in any way without written permission.

This website, its content, and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

None of the above terms and conditions affects your statutory rights.

For any questions about our policies, please contact us and we’ll get you the information you need.